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Guarantees & Return Policy

By purchasing the product from our company (hereinafter the Seller), you can expect compliance with the warranty obligations, including warranty and post-warranty service. The warranty also applies to all services provided by our company's technical specialists.
If you discover any malfunction of the product during the warranty period, you need to fill out a complaint form and send it to the manufacturer's service centers specified in the warranty card or in the user manual. You can also request assistance in organizing maintenance and repair at the manufacturing factory from our specialists:
  • Warranty repair is free of charge.
  • The customer will pay for the delivery and repair costs if the product's malfunction is due to the customer's fault.
All issues relating to the replacement and return of the equipment shall be resolved in full accordance with Russian legislation.
Equipment of adequate quality is not subject to replacement or return, according to paragraph 11 of the List of non-food items of adequate quality not subject to return or replacement for similar goods.
The decision concerning the return, replacement, or repair of defective equipment is made by the manufacturer of the equipment and is implemented through the seller or through a service center chain.

All NPP E'KRA products

Microprocessor-based protection devices, oscilloscopes, microprocessor-based emergency automation devices, soft-start devices
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  • OMICRON Equipment NPP E'KRA
    OMICRON Equipment
    MPD 600, DIRANA, SRS 100, etc.
  • Automation and communication systems NPP E'KRA
    Automation and communication systems
    SSPI, RZA, SHE, etc.
  • Synchronization and OBR systems NPP E'KRA
    Synchronization and OBR systems
    SV-02A, FCS-02-220, TCS-02-24, etc.
  • Protection terminals NPP E'KRA
    Protection terminals
    BE2502A01XX, BE2502A03XX, etc.
  • Protection cabinets 35-110 kV NPP E'KRA
    Protection cabinets 35-110 kV
    SHE2607 041, 048, 045073, etc.
  • 110-220 kV protection cabinets NPP E'KRA
    110-220 kV protection cabinets
    SHE2607 081, 082, 083, 084, etc.
  • Converters and exciters NPP E'KRA
    Converters and exciters
    ESN, SPVD, etc.
  • Soft start systems NPP E'KRA
    Soft start systems
    SHU, SHPTU, SHPKA, ASMiU, etc.
  • Distribution systems and NCUs NPP E'KRA
    Distribution systems and NCUs
    SCHSN, NKU-BS-ST, WMD, etc.
  • Control devices NPP E'KRA
    Control devices
    SHE 24X 0100, 0200, 300, etc.
  • 330-750 kV protection cabinets NPP E'KRA
    330-750 kV protection cabinets
    SHE2710 511, 521, 538, 591, etc.
  • Control cabinets NPP E'KRA
    Control cabinets
    SHE2607 130, 091/32K, 120, 121, etc
  • Typical and atypical cabinets NPP E'KRA
    Typical and atypical cabinets
    SHE1110, SHE1113, SHE1111, etc.
  • Protection terminal 6-35 kV NPP E'KRA
    Protection terminal 6-35 kV
    EKRA 211 0101, 0202, 0203, etc.
  • Cabinets and terminals of PA NPP E'KRA
    Cabinets and terminals of PA
    SHE 22X 0101, 0102, 0104, etc.
  • Registrars and devices for SOPT NPP E'KRA
    Registrars and devices for SOPT
    BE2704v900, RCIE, RSAB, etc.

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